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Emergency Childcare Services (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our babysitting and daycare staffing solutions, including communications through SMS and calls using Grasshopper.

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1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, email address, phone number, and payment information.

  • Service Information: Preferences, scheduling needs, and specific details related to the childcare services you request.

  • Communication Data: Records of SMS and calls made via our Grasshopper system for appointment reminders, confirmations, and customer support.

  • Device Information: IP address, browser type, and other technical data collected through our website or online platforms.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our childcare services, including babysitting and daycare staffing.

  • Communicate with you regarding inquiries, bookings, service updates, and confirmations.

  • Send marketing communications (with your explicit consent).

  • Ensure compliance with legal obligations and uphold the safety of our services.

3. Text Message and Call Consent

By providing your phone number and utilizing our services, you consent to receive:

  • Transactional Messages: For service confirmations, updates, and reminders.

  • Marketing Communications: Promotional messages about our services, only if you have opted in.

Important Note:

  • Message and data rates may apply.

  • You can opt out of marketing communications at any time by replying "STOP" to any text message or contacting us directly.

4. How We Protect Your Information

We implement reasonable security measures to protect your personal information, including encryption, secure servers, and restricted access. While we strive to safeguard your data, no transmission over the Internet or mobile networks is completely secure.

5. Third-Party Sharing

We may share your information with trusted third parties, such as:

  • Grasshopper for SMS and call communication services.

  • Payment processors and other vendors necessary to deliver our services.

  • Legal authorities if required to comply with applicable laws or regulations.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

6. Your Rights

As a valued customer, you have the following rights:

  • Access and Updates: Review and update your personal information.

  • Opt-Out: Decline marketing messages by replying "STOP" or contacting us directly.

  • Data Deletion: Request the removal of your information, subject to any legal or contractual obligations.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience. You can adjust your cookie preferences in your browser settings.

8. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

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